At Greer Explore, we are committed to providing high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of the delivery date.

  • Items must be unused, unworn, and in their original packaging with all tags attached.

  • A proof of purchase (order confirmation or receipt) is required.

Items not eligible for return include:

  • Personalized or custom-made products

  • Items marked as final sale or clearance

  • Perishable or hygiene-sensitive goods (if applicable)

To initiate a return, please contact us at [email protected] before sending any items back.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method within 5–10 business days.

  • Original shipping charges are non-refundable, except in cases of incorrect or defective items.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] with your order number and details of the issue.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping service to ensure safe delivery.

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or credit card statement again.

  2. Contact your payment provider – there may be a processing delay.

  3. If you’ve done all of the above and still haven’t received your refund, email us at [email protected].